FAQs and Policies

What is your shipping policy?

All jewelry pieces will be priced to ship via weight in a bubble mailer, and stickers/cards are sent in a hard cardboard envelope. This is a one-woman show. I usually send all packages within a few days of the original order (unless it's a custom-made piece -- Then it may take longer). I send everything from my studio via USPS First Class mail. Items printed elsewhere may have different shipping.

What is your return policy?

I want you to be just as happy with the piece as I am! I hand-create each piece, and never post anything until I am pleased with it. I package each piece carefully so it will (hopefully) not get damaged in transit.

However, while I do not offer refunds, I do offer exchanges. If you are unhappy with a piece when it arrives, please feel free to send it back for a credit for a new piece. There is a 5-day limit for exchanges. 

How do I care for my jewelry?

All non-ferrous metals I use (silver, sterling silver, bronze, brass, and copper), will tarnish over time (yay oxidation and science!). These can be easily polished with a polishing cloth and/or VERY fine sandpaper (5000 grit and above - this may give a matte effect). Or, you may like the aged look! Some pieces come pre-patinaed and may have the appropriate sealant. Lead-free pewter can also be polished, usually with the very fine sandpaper for, in my opinion, best results. 

If your pieces break: Sometimes, I use un-soldered connectors in my pieces. I do this for safety and/or for ease of transfer to a different chain; They are SUPPOSED to open. However, with a set of pliers, jump rings can easily be re-closed! Please contact me with any questions or concerns if your pieces fails. (Note: for dainty chains - I do not make those, and they're very dainty and may break with strong enough force - I do not offer replacements on dainty chains.)

If I have metal sensitivities, can I wear these pieces?

Short answer is: Depends on the piece and your metal sensitivity. 

For example, since I do not make all of my chains, I cannot 100% guarantee what's in the chains, even if I am told it's sterling silver and/or nickel free. If I know for sure every metal that's within a piece, it will state a single metal (e.g. sterling silver, brass, or copper). I also cannot guarantee the exact alloy mixture of ancient coins, since those were made thousands of years ago!

Sterling silver is a silver/copper alloy.

Bronze is a copper/zinc or copper/tin alloy.

Brass is a copper/zinc alloy.

Lead-free pewter contains a possible mixture of tin, bismuth, silver, antimony, and copper.

Stainless steel and silver plated material often contains nickel. 

I also offer many pieces on cords, which may be an easier option for folks with sensitivities. 

Do you sell in-person?

Yes! Follow my Instagram to see which craft show I am at!